Shipping policy
Last updated: 6 October 2026
Physical products
Free shipping
Shipping is free on every order, to every country we deliver to.
Processing and dispatch
Orders to the Netherlands, Belgium, Germany and Austria ship from our warehouse in the Netherlands. Order on a business day (Monday to Friday) before 22:00 and we process your order the same day. Orders placed after 22:00, on weekends or on public holidays are processed on the next business day.
Orders to all other countries ship from our international fulfilment partner.
Your parcel is delivered by a local carrier. You will see which one in your tracking email.
Delivery times
- Netherlands: next business day
- Belgium and Germany: 1–2 business days
- Austria: 2–3 business days
- All other countries: 6–10 business days
Delivery times are counted from the day we process your order and are estimates. If your order has not been delivered 30 days after your purchase, you may cancel it free of charge and get your money back.
Tracking
As soon as your order ships, you receive an email with a tracking link.
Loss or damage in transit
Until your order has been delivered to you, it is at our risk. If your parcel is lost in transit or arrives damaged, we always make it right with a replacement or a refund. Contact us at support@humandynamix.run with your order number and, in case of damage, a few photos.
Shipping insurance (optional)
You can add shipping insurance to your order for €2.95. It is optional: you can switch it off in your cart. What it gives you on top:
- We send a replacement right away, without waiting for the carrier's investigation first.
- If tracking shows your parcel as delivered but you did not receive it (for example because it was stolen from your doorstep), we also send a replacement.
Customs and import charges
Orders to the Netherlands, Belgium, Germany and Austria ship within the EU, so no customs charges apply. For other countries, import duties, VAT or clearance fees may apply. These are paid by the recipient, unless they were already calculated at checkout.
Address
Please check your address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will reship it after contacting you. The shipping costs for that reshipment are then yours.
Digital programs
Programs are delivered digitally. Right after payment you receive an email with your download links. Save the files on your phone or computer so you always have them at hand.
No email? Check your spam or promotions folder. Not there either? Email support@humandynamix.run with your order number and we will resend your links.
The use of programs is governed by our Terms of Service. Among other things: programs are for personal use, and you may forward a program once, as a gift, to one person.
Coaching
After paying for a coaching program you receive a confirmation by email. Your coach will then contact you to schedule your intake.
Questions
Email support@humandynamix.run. Include your order number so we can help you faster.